Refund and Cancellation Policy

1. Scope

This policy applies to paid plans, add-ons, Academy programmes and Expert Help services. Paid plans are not active yet; this policy takes effect with them, and the terms shown at checkout apply to that purchase.

2. Statutory withdrawal

Where you buy as a consumer and the law gives you a right to withdraw within 14 days, that right applies and is not affected by anything below. If you ask us to start a digital service immediately and it is fully performed within that period, the right to withdraw can be lost — we will tell you before you confirm.

Most GrantTeam customers buy as an organisation. In that case the terms below apply instead.

3. Project Pass

• A Project Pass gives access to one project workspace for a fixed period. It does not renew and there is nothing to cancel.
• If you have not yet used the paid features of the workspace, contact us within 14 days of purchase and we will refund it.
• Once you have generated project content, unlocked partner profiles or run an evaluation, the Pass has been used and is not refundable.
• Partner profiles you unlocked stay available to your account after the Pass expires.

4. Annual subscriptions

• Pro and Grant Office are annual and renew automatically until you cancel.
• You can cancel at any time from your billing settings. Cancelling stops the next renewal; you keep access until the end of the period you paid for.
• We do not refund part of a period that has already started, except where required by law or where we materially reduced what the plan provides.
• If a renewal charge was clearly unintended — for example you cancelled but the cancellation failed — tell us within 14 days and we will sort it out.

5. Expert Help services

These involve a person's time, so the rules differ from software.

• Before work starts you can cancel for a full refund.
• Once work has started, we refund the part not yet delivered.
• Once the agreed deliverable has been provided, the fee is not refundable — but each service has a defined revision limit, and we will use it to put right work that missed the agreed scope.
• For a scheduled consultation, rescheduling more than 24 hours ahead is free. A missed session without notice counts as delivered.
• If we cannot deliver — capacity, illness, or the inputs we need are not available — you get a full refund.

6. Academy programmes

• Cancel more than 7 days before the start date for a full refund.
• Cancel within 7 days of the start date and we refund half, because the place is already reserved.
• After a programme starts, the fee is not refundable, but you keep access to the materials you were granted.
• If we cancel or reschedule a programme, you choose between a transfer to the next date and a full refund.

7. How to ask, and how long it takes

Write to [CONTACT EMAIL] from the address on the account, and tell us what you bought and why you are asking. We reply within 5 working days. Approved refunds go back to the original payment method, normally within 14 days.